REFUND POLICY

Thank you for shopping at alohalace.com. We value every customer’s shopping experience and have established the following refund, return, and exchange policy to outline the relevant processes and requirements.

I. 30-Day Return Policy

You may submit a return request within 30 days of receiving your item(s).

To be eligible for a return, items must meet the following criteria:

The request must be made within the specified 30-day return period;
Items must be unused;
Items must not have been washed, worn, or otherwise treated in a way that affects resale;
Items must remain in their original condition with complete packaging;
Items, along with their accessories and tags, should be kept intact as much as possible;
Valid order information or proof of purchase must be provided.

As intimate apparel is worn close to the body, items that have been worn, washed, or show obvious signs of use generally do not qualify for return, in the interest of hygiene and product safety.

If there are quality issues, if you received the wrong item, or if damage occurred during shipping, please contact us promptly so we can address the situation accordingly.

II. Return Request Process

If you need to return an item, please follow these steps:

Step 1: Contact Us

Please submit your return request via the following email address:

sales13532600718@163.com

We recommend including the following information in your email:

Order number;
Name of the purchased item;
Reason for return;
Current condition of the item;
Photos of the item and packaging (if necessary).

Step 2: Await Review

Once we receive your return request, we will review the order and the reason for the return.

Generally, we will respond within 1–3 business days of receiving your request to inform you whether the item is eligible for return and to provide instructions on the next steps.

Please do not ship the item back until you have received return confirmation to avoid processing issues caused by unauthorized returns.

Step 3: Ship the Item Back

Once your return request has been confirmed, please ship the item back according to the return instructions we provide. Return Address:

Yiwu Jiliang Trading Co., Ltd.
Room 204, Unit 3, Building 52, Pingchou Zone 2, Jiangdong Subdistrict, Yiwu City, Jinhua City, Zhejiang Province
China

Note: Please ensure your return request has been approved before shipping the item(s) back. Items sent without prior approval may not be processed in a timely manner.

III. Return Shipping Costs

If the return is due to product quality issues, receipt of the wrong item, or other errors on our part, we will handle the return shipping costs based on the specific circumstances.

If the return is due to personal reasons—such as an unsuitable size, a change of mind, or other reasons unrelated to product quality—the customer is generally responsible for the return shipping costs.

The specific allocation of costs will be determined based on the return review results and actual circumstances.

IV. Exchange Policy

Items eligible for return may also be eligible for exchange, subject to stock availability.

If you wish to exchange an item, please contact us within 30 days of receipt and provide your order number along with details of the item you wish to exchange.

Exchanges generally require the following conditions to be met:

The exchange request is submitted within the 30-day period;
The item is unused and unwashed;
The item shows no obvious signs of wear;
The item and its original packaging remain in good condition;
The replacement item is currently in stock.

If the desired size, color, or style is out of stock, we may be unable to process a direct exchange. In such cases, we will offer alternative solutions based on the situation.

V. Quality Issues and Incorrect Items

If you receive an item with a significant quality issue or an item that does not match your order, please contact us as soon as possible.

Please provide:

Order number;
Product name;
Description of the issue;
Relevant photos of the product or packaging.

We will review the information upon receipt.

If a quality issue or an incorrect shipment is confirmed, we will provide a solution—such as a return, exchange, or refund—based on the specific circumstances.

VI. Refund Processing Time

Once the returned item arrives, we will inspect its condition. Typically:

Return request review: 1–3 business days
Returned item inspection: 1–3 business days after receipt
Refund processing: 3–5 business days after approval

Once the refund is processed, the actual time it takes for funds to appear in your account may depend on your original payment method and the processing speed of your bank or payment service provider.

Refunds are generally issued to the original payment method used for the purchase.

VII. Situations Not Eligible for Return

Returns or exchanges may not be accepted in the following cases:

The 30-day return period has expired;
The item has been worn or used;
The item has been washed;
The item has noticeable odors, stains, or other signs of use;
The item was damaged due to customer actions;
The item or its packaging is significantly incomplete;
Valid order information cannot be provided;
Other situations that do not meet applicable return requirements.

If the item has quality issues, we will review the case individually based on the specific circumstances.

VIII. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

If the order has not yet entered the processing or shipping stage, we will do our best to assist with the cancellation.

If the order has already entered the processing or shipping stage, cancellation may not be possible; in such cases, the return policy will apply.

IX. Refund Amount Details

For orders eligible for a refund, we will refund the amount corresponding to the eligible items based on the specific circumstances.

If the order includes non-refundable fees or other applicable charges, we will handle them in accordance with the actual situation and applicable policies.

No refund will affect your statutory consumer rights.

Thank you for choosing alohalace.com. We are committed to providing you with clear and reasonable return, exchange, and refund services.