CARRIAGE TERMS

Welcome to alohalace.com. This shipping policy applies to orders placed on this website for delivery to addresses within the United States.

I. Shipping Scope

alohalace.com currently offers shipping services exclusively within the United States.

The shipping country/region on the checkout page is fixed to the United States; orders for delivery outside the U.S. are not currently accepted.

Please confirm that your shipping address is within the United States and ensure the address information is accurate and complete before submitting your order.

II. Order Processing Time

Once payment is completed, we will process your order according to our standard procedures.

Generally:

Order processing time: 1–3 business days.
After processing is complete, the order is handed over to our partner logistics company for shipment.
Weekends and U.S. federal holidays may not count as business days.
Processing times may be extended if there are errors in order information, incomplete addresses, inventory issues, or other situations requiring further verification.

We will make reasonable efforts to process orders within the standard timeframe.

III. Shipping Time within the U.S.

Once the order has been processed and handed over to the logistics carrier, delivery within the U.S. typically takes:

Approximately 3–7 business days.

Actual delivery times may vary based on the shipping address, carrier schedules, weather, holidays, logistics network conditions, and other factors beyond our control.

The times listed above are estimates and do not constitute a guarantee of a specific delivery date.

IV. Partner Carriers

To fulfill orders within the U.S., we may select an appropriate carrier based on the shipping address, package details, and logistics arrangements.

Current partner carriers include:

USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx (Federal Express)

The specific carrier used will be determined based on the individual order and logistics arrangements.

V. Shipment Tracking

If tracking information is available for your order, we will provide the relevant details once the order enters the shipping process.

You can check the shipment status using the tracking number provided.

It may take some time for tracking information to update in the carrier’s system. If there are no changes to the tracking information, please check again later. VI. Delivery Address

To ensure successful delivery, please accurately provide the following information at checkout:

Recipient’s name;
Street address;
City;
State;
ZIP Code;
Phone number and other necessary contact information.

If delivery fails, is returned, or is delayed due to incorrect or incomplete information provided by the customer, rescheduling the delivery may be necessary depending on the circumstances.

VII. Address Modification

If you discover an error in the delivery address after placing your order, please contact us via email as soon as possible.

If the order has not yet entered the shipping process, we will do our best to assist in updating the address. However, once the order has been handed over to the carrier, it may no longer be possible to modify the delivery address.

Therefore, please carefully review all delivery information before submitting your order.

VIII. Delivery Delays

We make reasonable efforts to ensure orders are delivered within the estimated timeframe; however, actual transit times may be affected by factors such as:

Severe weather;
Peak holiday shipping periods;
Carrier operational adjustments;
Traffic or road conditions;
Address information issues;
Unforeseen public events;
Other circumstances beyond our reasonable control.

In the event of a significant delivery delay, we will assist in checking the shipment status based on the specific circumstances.

IX. Package Marked Delivered but Not Received

If tracking information indicates the package has been delivered but you have not received it, please first check:

Your doorstep, porch, mailbox, or other common drop-off locations;
Whether a family member, neighbor, or property manager accepted the package on your behalf;
The specific delivery details in the tracking information.

If you are still unable to locate the package, please contact us promptly, and we will assist you in investigating the matter using your order and tracking details.

X. Damaged Packages or Product Issues

If the package you receive shows signs of significant damage, we recommend inspecting the items as soon as possible after receipt.

If items are damaged during transit or if there are other issues related to your order, please contact us promptly. Please provide your order number along with any necessary photos or relevant information so we can assess the situation and resolve the issue.

XI. Shipping Costs

Specific shipping costs will be displayed on the checkout page based on your order details.

If shipping fees apply, you will be able to view the final total before submitting your order and making payment.

XII. U.S. Shipping Restrictions

Currently, alohalace.com only accepts orders for delivery within the United States. If your delivery address is located outside the United States, we may be unable to accept or fulfill the order.

Certain special addresses or locations where package delivery is not feasible may require further verification; final processing depends on the specific circumstances of the order.

Thank you for choosing alohalace.com. We are committed to providing you with reliable and clear delivery services within the United States.