PRIVACY POLICY

Welcome to alohalace.com. We value your privacy and are committed to protecting the personal information you provide when visiting and using this website, browsing products, and making purchases.

This Privacy Policy explains how we collect, use, store, protect, and—where necessary—share your personal information. By visiting or using alohalace.com, you acknowledge that you have read and understood this Privacy Policy.

I. Information Collection

We may collect the following information when you visit the site, register an account, place an order, contact us, or use related services:

1. Information You Voluntarily Provide

Depending on how you use the website, we may collect:

Name;
Billing and shipping addresses;
Email address;
Phone number;
Order and purchase history;
Inquiries, feedback, or other information you voluntarily submit to us.

We collect only the information necessary to provide the relevant website services.

2. Order and Payment Information

When you purchase products on the website, we may need to obtain information related to the order, such as the order amount, purchased items, shipping details, and transaction status.

Your payment transactions are typically processed by third-party payment service providers. To protect your payment information, we do not store full payment credentials, such as complete bank card numbers or CVV security codes. Payment service providers handle relevant payment information in accordance with their own privacy policies and security standards.

3. Automatically Collected Information

When you visit the website, our servers or related technologies may automatically collect certain non-personally identifiable information, such as:

IP ​​address;
Browser type;
Device type;
Operating system;
Pages visited;
Time spent on pages;
Date and time of access;
Referral sources and basic website usage data.

This information is primarily used for website operations, performance analysis, security protection, and improving the user experience.

II. Cookies and Similar Technologies

alohalace.com may use cookies and similar technologies to help the website function properly and remember certain preferences.

Cookies may be used to:

Maintain the contents of your shopping cart;
Remember specific website settings;
Analyze website traffic;
Improve website functionality and user experience;
Prevent unauthorized access and ensure website security.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may prevent some website features from functioning correctly. III. How We Use Your Information

We may use the information we collect for the following purposes:

Processing and fulfilling your orders;
Arranging product delivery;
Providing customer service and after-sales support;
Responding to your inquiries, messages, or feedback;
Processing refunds, returns, and other order-related matters;
Improving website functionality, product information, and the shopping experience;
Maintaining website security and preventing fraud, abuse, and unauthorized access;
Complying with applicable laws, regulations, and legal requirements;
Sending you relevant service information or marketing communications, subject to appropriate authorization.

We will not use your personal information for purposes unrelated to the original collection purpose, unless permitted by law or with your consent.

IV. Sharing of Personal Information

In the course of operating the website and fulfilling services, we may need to share necessary information with certain third-party service providers, including:

Payment processing service providers;
Logistics and delivery service providers;
Website hosting and technical service providers;
Website analytics and technical support providers;
Customer service and order processing providers.

These third parties may only process the relevant information to the extent necessary to provide their services and must handle personal information in accordance with applicable laws and their own privacy policies.

Except as required by law, necessary to protect the legitimate rights and interests of the website and its users, or required to fulfill necessary business services, we will not sell or disclose your personal information to unrelated third parties.

V. Data Security

We implement reasonable technical and administrative measures to protect your personal information against unauthorized access, use, modification, disclosure, or loss.

However, no method of data transmission over the Internet or electronic storage is absolutely secure. Therefore, while we make reasonable efforts to protect your personal information, we cannot guarantee absolute security during Internet transmission.

VI. Data Retention

We retain relevant information for the period necessary to provide website services, fulfill orders, handle after-sales matters, comply with legal obligations, and resolve potential disputes.

When personal information is no longer reasonably necessary for business or legal retention purposes, we will delete, anonymize, or securely dispose of it in accordance with applicable laws and circumstances.

VII. Privacy Rights of U.S. Consumers

As alohalace.com provides online shopping services to U.S. consumers, we respect the rights granted to consumers under applicable U.S. state privacy laws. Depending on the laws of your state and your specific circumstances, you may have some or all of the following rights:

To know what personal information we collect and use;
To request access to your personal information;
To request the correction of inaccurate personal information;
To request the deletion of personal information, where permitted by law;
To request a copy of your personal information;
To opt out of the sale or sharing of certain personal information;
To be free from discriminatory treatment prohibited by law for exercising applicable privacy rights.

If you wish to exercise your privacy rights, please contact us using the contact information provided below. We may take reasonable steps to verify your identity to ensure that the request originates from the individual to whom the information relates or their legally authorized representative.

VIII. California Consumer Privacy Rights

For California consumers protected by the California Consumer Privacy Act (CCPA) and its applicable amendments and implementing regulations, we provide privacy rights in accordance with applicable law.

Where applicable, California consumers may request information regarding the collection, use, and disclosure of their personal information, and may request the deletion or correction of such information as permitted by law.

Where applicable, consumers may also opt out of the sale or sharing of their personal information. We will not subject consumers to discriminatory treatment prohibited by law for exercising their privacy rights.

To submit a request, please contact us via the following email address:

sales13532600718@163.com

IX. Children’s Privacy

This website is primarily intended for consumers with the capacity to make purchases. We do not knowingly collect personal information from children who are below the age required by applicable law.

If you believe that a minor has submitted personal information to us without proper authorization, please contact us. If we confirm that we have collected such information and are legally required to delete it, we will take reasonable steps to address the matter.

X. Third-Party Websites

This website may contain links to third-party websites or services. When you visit third-party websites, their privacy policies and data handling practices may differ from ours.

We have no control over the privacy practices of third-party websites; therefore, we recommend that you carefully read their privacy policies before providing them with any personal information.

XI. Updates to the Privacy Policy

We may update this Privacy Policy in response to business changes, adjustments to website functionality, changes in applicable laws and regulations, or other reasonable needs.

When the policy changes, we will update the content and the effective date on this page. We recommend that you check this page periodically to stay informed about how we protect your personal information.

Thank you for trusting alohalace.com. We will continue to take reasonable measures to protect your personal information and strive to provide you with a safe and reliable online shopping experience.